Below are a few tips, tricks and workarounds while we’re still finalizing and working out a few of the issues with the migration.
System Says You Need to Enable Cookies to Log into Your Account
Problem: When trying to log into your account you receive the error message that you need to enable cookies.
Solution: First, close the browser window that has SendOutCards in it. Open a new browser window and go to a new website, not SendOutCards. Once at a different site, clear your browser cookies. If you need help on clearing your cookies please click this link or copy and paste it into your browser https://www.sendoutcards.com/clear-cookies/
Once your cookies are clear then you can go back to the SendOutCards site and log in without any problems.
***Special Note: If your Username is different than your account number then please make sure you are using your Username to login. For example, if your account number is r12345 but your Username is joesmith you should login using joesmith and your password.
Getting Error 500 When Sending A Card
Problem: Sending cards by going to the Contact Manger or through Reminders on the Main Menu will cause and Error 500. Also when adding a new contact if you click Save and Send a Card you will also get an error 500 message.
Solution: Cards can be sent successfully by going through the Card Catalog first.
Campaigns With Future Dates Getting Error
Problem: When sending a campaign in which the card is assigned a future date (for Birthdays, Anniversaries or Specific Dates) you will receive the message “Error Undefined” and the campaign cards will not be sent.
Solution: Changing the campaign card send date to Immediate will enable the card to be sent.
***Special Note: Cards sent directly through the Card Catalog (not through a campaign) can still be sent out successfully using the future date feature.l
Pulling up Contacts by Birthday/Anniversary Month
Problem: When you go to your Contact Manager and do a search for a specific month, for Birthday or Anniversary, the search should pull up a list of everyone that has a birthday in the month you choose. However, currently the search is only pulling up anyone that has a Birthday/Anniversary on the 1st day of that month only.
Solution 1: Hover your mouse over Contacts on the red bar, click on Calendar and search for any month. This will give you a list of Birthdays/Anniversaries for that month, which you can then reference to send cards.
Solution 2: Go to the Contact Manager and choose a Birthday or Anniversary Month and Day, click on Find Contacts and send a campaign to those contacts. Repeat these for each day you think you may have contacts listed on.
Cannot Send an Order Through The Photo Store
Problem: If you have a project already created in the Photo Store for a bulk amount of cards then you can successfully send that order through the Photo Store. However, currently there is not a way to create new orders or add new pictures to your Photo Store account.
Solution: If you need a large amount of cards, such as graduation announcements, an alternative is to do a Bulk Order through the SOC system.
To Create a Bulk Order:
Second, create your card in the SendOutCards Card Catalog and send it to us directly. Be sure to add SendOutCards as the country – this ensures you are not charged postage and that your card will reach us as quickly as possible. Printed cards should be addressed as follows:
Photo Store Workaround
1825 Research Way
SLC, UT 84119
Last, please include your primary email and phone number(s). We may need to contact you to verify any information prior to processing your request.