Conversion/Migration Update

Latest-UpdatesAs many of you already know, SendOutCards is undergoing a HUGE conversion and data migration – which is the first step in updating our technology platform. As our Founder and CEO Kody Bateman explained in his State of SOC address, “We have invested significant resources and capital into this endeavor and we are more excited than ever before about the future of SOC!”

As of this morning, the bulk of conversion and data migration has completed. The ITS team is currently running an audit to scoop up the accounts that are in limbo (still processing) and push them through. Please note this is only for those who have logged in to update their info. As Murphy’s Law would have it…. we’ve had issues along the way but nothing that can’t be resolved! The ITS team is troubleshooting known issues which include challenges with Picture Plus, Gift Accounts and Contact Notes, among others. Rest assured, NO data has been lost throughout this process and if you are missing anything, it will be restored.

If you need to activate Splash Codes and your Retail Site is returning an error message, please use the generic site: www.SendOutCards.com/splashcode/

If you have any concerns, please email Support@SendOutCards.com

On behalf of the entire corporate team, THANK YOU for your patience and understanding. This is the first (and most challenging) step in our journey toward providing more robust tools and technology for you!

We really appreciate each of you and your patience as we complete this conversion and data migration. We are setting the stage for future features and benefits that will help us reach our goal of becoming a billion dollar household name. BDABB!

See you all at the Revolution Convention in Salt Lake City!

(Be sure to register for the 2014 Annual Revolution Convention before ticket prices increase. Tickets will rise from $150.00 to $250.00 on May 19, 2014. Register today!)

  11 comments for “Conversion/Migration Update

  1. Donna Stich
    April 24, 2014 at 3:57 pm

    I can not open Account Notes, or see what card was sent to a person. I have a person who has been trying to send a card on my guest account and has been unsuccessful, she is getting message that I need to add more expense money–I have check and the amounts in there are fine. Also can not open pictures OR Elements…..any idea when these issues will be corrected?

  2. April 25, 2014 at 4:59 am

    LOOKING forward to all the great folks at convention….thanks SOC….

  3. April 25, 2014 at 7:34 am

    Well I am certainly one in “limbo”… Still unable to send cards… Photos, contacts etc. have made the migration, though when creating card(s), system hangs up on price calculation when using campaign cards. System will not allow me to create new cards… Will once again leave my device on and perhaps, over time, it will sync with SOC…

  4. Jessica Katz
    April 26, 2014 at 11:58 am

    What company with any sense does a site migration during the most popular U.S. times for customers to access your site? You owe every customer a credit for their inability to access your site while it was down.

  5. April 28, 2014 at 12:36 pm

    So just trying to send my weekly cards and keep getting Error 500m yesterday, last night and right now?
    Is this issue part of the migration issues?

  6. April 29, 2014 at 9:49 am

    ok now I see where the original Obama care technology team found work

  7. Madeline Chen
    April 29, 2014 at 2:34 pm

    I am having ongoing trouble with interfaces to the contact manager. What seems to be the real issue is that this migration is considered “complete” before it’s functional. While I love SOC, I hate this sloppy IT process, and it’s total ignorance of good QA practices.

  8. Laura
    April 29, 2014 at 3:38 pm

    Will your system be working in time to send Mother’s Day cards? If not, please let us know so we can purchase retail cards. Mothers will not understand “migration” difficulties!

    • SendOutCards
      April 30, 2014 at 10:06 am

      Hi Laura,

      The system is has finished migration late last week. If you’re still experiencing issues, please contact our Support Team directly.

  9. Linda
    April 30, 2014 at 5:16 pm

    Thank You! All of you IT and CS professionals rock!

  10. janashalverson
    April 30, 2014 at 8:53 pm

    I can’t imagine what the IT team is going through right now. It is my guess that you are working around the clock. We thank you for everything you are doing behind the scenes. The customer support staff too…you are all rock stars in my World!

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